Schedule: Guarantee

This Schedule sets out the terms of the money-back guarantee that applies to certain Services supplied by UKU Connect.

1. References in this Schedule to Paragraphs are to the paragraphs of this Schedule, unless otherwise stated.

2. If:

(a) the Agreement relates exclusively to Services under Schedules covering "Email Services", or alternatively UKU Connect specifies in writing that this guarantee applies to the Agreement; and

(b) the Customer has not breached any term of the Agreement,

then, notwithstanding any other provision of the Agreement, the Customer may terminate the Agreement at any time within the period of 30 days following the Effective Date, by giving to UKU Connect written notice of termination.

3. If the Customer properly terminates the Agreement in accordance with Paragraph 2 above, then:

(a) UKU Connect will promptly refund to the Customer all Charges paid by the Customer to UKU Connect in respect of Services that were, or were to be, provided to the Customer under the Agreement; and

(b) the Customer shall be released from any liability to pay such Charges to UKU Connect,

subject to Paragraphs 4 and 5.

4. The Customer shall in no circumstances be entitled to any refund of Charges paid in respect of any amount paid by UKU Connect to a third party (such as domain name registration fees ).

5. UKU Connect may levy a cancellation fee in respect of the cancellation of some Services, such cancellation fee to be specified in the relevant Service Description.

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